Refund policy

Return and Refund Policy

At Avelisse Paws Global, your satisfaction matters to us. If something isn't right with your order, please contact us so we can help.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

- The item is unused and in its original condition.

- The item is returned with its original packaging, where reasonably possible.

- You contact us before sending the item back.

This 30-day return period does not limit any mandatory consumer rights that apply in your country.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us within 7 days of delivery.

Please include:

- Your order number.

- A description of the problem.

- Clear photographs or a short video showing the issue.

We will review your request and, where appropriate, arrange a replacement, refund or other suitable solution.

3. Change of Mind

If you change your mind about a purchase, you may request a return within the applicable return period.

Items must be unused and in their original condition. Return shipping costs may be the customer's responsibility unless applicable consumer law requires otherwise.

4. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for change-of-mind returns once opened or used, where permitted by applicable law.

This does not affect your rights regarding defective, damaged or incorrectly supplied products.

5. How to Request a Return

Please contact us before returning any item. We will provide instructions and the appropriate return address.

Do not send products back to the supplier or fulfilment warehouse without our authorization.

6. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Where a refund is required by applicable consumer law, we will comply with the relevant legal requirements.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been dispatched.

8. Late or Missing Refunds

If you have not received an approved refund, first check with your bank or payment provider. If the refund is still missing, contact us for assistance.

9. Contact Us

For return, refund or cancellation requests, please contact Avelisse Paws Global using the contact details provided on our website.