Terms of service
Terms of Service
Welcome to Avelisse Paws Global. These Terms of Service govern your use of our online store and the purchase of products from us. By accessing our website or placing an order, you agree to these terms.
1. About Our Store
Avelisse Paws Global offers curated pet accessories and lifestyle products for customers in the United States, United Kingdom, Canada and Australia.
2. Eligibility
By using this website, you confirm that you are legally able to enter into a binding purchase agreement in your country or that you have the permission of a parent or legal guardian.
3. Products and Availability
We make reasonable efforts to display our products, descriptions, colours and prices accurately. However, product appearance may vary slightly depending on screen settings and manufacturing differences.
Product availability may change without notice. We reserve the right to correct errors, update product information or discontinue products.
4. Prices and Payments
All prices and charges are displayed at checkout in the applicable store currency. Shipping charges and any other applicable costs will be shown before you complete your purchase.
Payments are processed through the payment methods available at checkout. Orders are subject to successful payment authorization.
5. Orders
After placing an order, you may receive an order confirmation. This confirmation does not guarantee that an order cannot be cancelled or corrected.
We reserve the right to refuse or cancel an order where there is a genuine reason, including suspected fraud, payment issues, product unavailability or pricing errors. If payment has already been collected for a cancelled order, an appropriate refund will be issued.
6. Shipping and Delivery
Orders are fulfilled through our fulfilment partners. Delivery estimates are provided for guidance and are not guaranteed.
Please refer to our Shipping Policy for information about processing times, destinations, delivery estimates, tracking and possible customs charges.
7. Returns and Refunds
Returns, refunds and cancellations are handled according to our Return and Refund Policy and any mandatory consumer protection laws applicable to your purchase.
Nothing in these terms limits rights that cannot legally be excluded.
8. Acceptable Use
You agree not to use our website for unlawful activities, fraudulent transactions, unauthorized access, malicious software distribution or activities that interfere with the security or operation of our store.
9. Intellectual Property
All website content, including our brand name, logos, text, graphics and original materials, belongs to Avelisse Paws Global or its respective licensors unless otherwise stated.
You may not reproduce, distribute or commercially use our content without prior written permission.
10. Third-Party Services
Our store may use third-party services, including payment providers, fulfilment partners and delivery companies. Their services may be subject to separate terms and privacy policies.
We are not responsible for third-party websites or services beyond the responsibilities imposed on us by applicable law.
11. Limitation of Liability
To the extent permitted by applicable law, Avelisse Paws Global will not be liable for indirect or consequential losses arising from the use of our website or products.
Nothing in these terms excludes liability that cannot legally be excluded under applicable law, including statutory consumer rights.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy. Please review that policy to understand how information is collected, used and protected.
13. Changes to These Terms
We may update these Terms of Service when necessary. Updated terms will be published on this page, with the revised date where appropriate.
14. Governing Law
These terms are subject to applicable laws and mandatory consumer protection requirements. Nothing in this section removes any legal rights you may have in your country of residence.
15. Contact Information
For questions about these Terms of Service, orders or our store, please contact Avelisse Paws Global using the contact information published on our website.