Shipping policy
Shipping Policy
At Avelisse Paws Global, we carefully arrange delivery of our pet accessories to customers in the United States, United Kingdom, Canada and Australia.
Order Processing
Orders are processed after payment has been confirmed. Please allow approximately 1–3 business days for processing before dispatch. Processing times may vary depending on product availability and supplier requirements.
Shipping Destinations
We currently accept orders for delivery to:
- United States
- United Kingdom
- Canada
- Australia
Delivery Estimates
Our standard international shipping estimate is 10–15 business days. Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on destination, customs processing, carrier operations and product availability.
Some products or destinations may have different delivery estimates. Where applicable, the delivery information displayed at checkout will apply.
Shipping Charges
Shipping charges are displayed at checkout before payment. Any applicable charges will depend on the shipping option and destination.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Customs and Import Charges
International orders may be subject to customs duties, taxes or import fees imposed by the destination country. Customers are responsible for any applicable charges unless otherwise stated at checkout.
Delays and Delivery Issues
Although we work with our fulfilment partners to deliver orders as promptly as possible, delays can occur due to circumstances outside our control. If your order appears delayed or has not arrived within the estimated delivery period, please contact us.
Incorrect Shipping Information
Customers are responsible for providing accurate delivery details at checkout. Please contact us as soon as possible if you notice an error. We cannot guarantee changes after an order has entered processing or been dispatched.
Contact
For shipping questions or assistance with an order, please contact us through the contact information provided on our website.